SIGN UP NOW INSTANT QUOTE

Quick Start Guide

Easy to Start and Easy to Use.
Unlimited Support and No Hidden Fees.

Instant shipment quotes, transparent surcharges, discounted 
carrier rates and comprehensive shipping tools eliminate complex 
freight management and give you simple, fast and efficient 
shipping.

Use FreightExchange as your freight brokerage platform or 
integrate your eCommerce store in a few clicks to simplify your 
processes even further.

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Getting Started

1

Create a company account

Enter your company details via the Signup screen.

2

Setup payment methods

Choose to pay as you go by credit card and/or pay one weekly invoice.

3

Add cards

Set up your credit cards via the Payments screen.

4

Get credit

Complete your credit application.

1

Import orders from your online store

Setup your online stores via the Platform screen. The order details, including addresses, SKUs, packaging details & references will appear on the Quote screen ready for dispatch.

2

Set up accurate freight quotes

Setup the freight quoting functionality via the Platform screen.

3

Set up standard packaging

Setup your standard packaging details via the Packaging screen.

4

Branded tracking

Share branded tracking updates to your customers automatically by adding your logo and brand colours in the Branded Tracking screen.

Quote, Book & Track Orders

1

Get a quote

Enter the packaged weight & dimensions, origin and destination postcode to get an accurate quote before you ship.

2

Enter order details

Enter the full order details, including the pickup and delivery addresses, the packed weight & dimensions, and any special instructions via the Quote screen.

3

Select a carrier

FreightExchange will select the cheapest option based on the size and weight of the items for each order or you can select another service.

4

Select payment method

Choose to add the shipment to your weekly invoice or pay by credit card.

5

Print labels

FreightExchange generates carrier compliant labels and shipping documents that can be printed, one at a time, or in bulk from the Book screen.

6

Book a pickup

Request a carrier pickup by selecting the orders you wish to dispatch and clicking Book Pickup from the Book screen.

7

Track your shipment

Monitor the status of your orders and receive updates on any delays or issues via the Track page.

1

Update order details

Edit the order details, including the pickup and delivery addresses, the packed weight & dimensions or any special instructions via the Quote screening.

2

Select a carrier

FreightExchange will select the cheapest option based on the size and weight of the items for each order or you can select another service from the Quote menu.

3

Payment

Pay as you go or pay weekly based on the previous week's shipping activity. All invoices can be viewed and paid via the Invoice screen.

4

Print labels

FreightExchange generates carrier compliant labels and shipping documents that can be printed, one at a time, or in bulk from the Book screen.

5

Book a pickup

Request a carrier pickup by selecting the orders you wish to dispatch and clicking Book Pickup from the Book screen.

6

Track your shipment

Automatically email status updates to your customers with your company or store brand.

Tools & Settings

FreightExchange allows you to view your quotes, orders, bookings and shipments on each screen. You can also download your shipping details from the Report screen to analyse carrier performance and costs.
Company

View and edit your business number and head office address.

Your Company information is automatically added after sign-up. Your company address can also be added from your Address Book.
Reports

Browse and download all your shipping related data as one report from all carriers.

View and analyse all of your shipping costs, and carrier performance on a single page.

Address Book

View and edit your company, warehouse, customer, store and 3PL addresses.

Addresses will automatically be added to your address book as you ship.
Payment Methods

Add credit / debit cards to select when paying for your freight.

Add and manage your payment method before you start shipping freight.
Users

Add, delete and edit your company's users and their user permissions.

An unlimited amount of users can be added to your customer account.
Invoices

View, download and pay your weekly consolidated invoices from all carriers.